Good to know
Patient: Arriving at the hospital
The UCL University Clinics of Mont-Godinne are situated between Namur and Dinant in a leafy setting overlooking the Meuse River.
In the university hospital our purpose is not only to nurse our patients, but also to train general practitioners and specialised doctors as well as to develop and assess new medical technologies.
Our main concern has always been to provide the patient with a key position in the process thanks to a social, human approach.
The Clinics combine excellent university-level care with an asserting social character which the management and the staff stand up for.
Our Clinics should always make it possible for every one – whatever his incomes – to access quality medical care.
Our approach to medicine requires both the most advanced technologies, a high level of education and research together with the concern to provide the patient with a key position in the process thanks to a social, human approach.
The Clinics welcome many trainees as they take part in the education of medicine students and of specialised doctors in all medical, surgical and paramedical practices.
The Clinics are also a research centre as proven by many publications and communications. Each year some 500 lectures and scientific communications during national and international congresses are given or issued by the hundred or so permanent doctors of the University Clinics of Mont-Godinne.
The UCL University Clinics of Mont-Godinne offer to patients from Namur and from all around Wallonia (from Mouscron to Arlon) a very high-level and continuously in progress public health service.
Although permanently evolving towards a more advanced technology, the Clinics seek to maintain their human component, their main characteristic. A lot of social initiatives have been taken and supported by the institution: staff housing, host families for patients’ relatives, crèche or day nursery, hospital hotel accommodation as well as various opportunities towards developing countries.
Today’s accomplishments are the result of every one’s efforts and collaboration around common objectives fitting the hospital’s university vocation: combining a social component with high-technology, research and education.
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How to find your way to the UCL University Clinics of Mont-Godinne? As you can see on the detailed map, it is really easy.
Traffic rules are, in fact, almost the same as in Britain with the difference being that in Belgium you drive on the right and not on the left ("serrez à droite" means keep to the right). Beware not to forget momentarily that you should be driving on the right, for instance after using a one-way street, a refuelling stop or at a T-junction.
If you come by car, simply follow the road boards indicating “H.UCL Mont-Godinne” from Courrière (motorway E411, exit 18bis), Annevoie or Lustin’s bridge onwards.
Address: Avenue du Docteur Gaston Thérasse, 1 B-5530 Yvoir Belgium
GPS: 50°21’29’’ N----4°52’52’’E
Several free car parks for more than 700 cars are waiting for you in the close neighbourhood of the Clinics. Furthermore, the patients or their relatives wishing to stay overnight can leave their car in a car park closed from 9:30 p.m. to 6:15 a.m.
The parking spaces along the Clinics’ main entrance on both sides are reserved for disabled persons, staff on duty and doctors only.
There is also a token car park near the Emergency Department. You can ask an exit token at the Emergency Reception.
A last reserved car park is situated near the surgical, haematological and oncological day hospital. We would like staff and visitors not to park there.
If you are staying for a few days, you are welcomed to leave your car in one of these parks. A guard regularly checks the area. However, the Clinics will not be hold responsible in the event of thief or damage.
Buses and trains
The TEC bus service of Namur operates, on lign 4 Namur-Profondeville, a regularly scheduled bus to the Clinics from the Namur station. The bus also stops at the Lustin bridge, 500m away from the station. TEC Information Department Namur +32 (0) 81 25 35 55.
There is no minibus driving during the weekend and on official holidays.
Patients, visitors and staff can enjoy a minibus service. It goes back and forth from the Lustin station to the Clinics each time a train arrives at or leaves the station. You can consult the timetables on the SNCB train company website.
Situated in the UCL University Clinics of Mont-Godinne, the Pierre Jansen Host Mansion can accommodate your relatives while you are hospitalised. Everyone is friendly and jointly greeted.
It is like staying in a family. Therefore, we kindly ask hosts to help with housework, to take care of their room, to do the washing-up, etc.
A team of friendly volunteers (available day and night) gives comfort to families during difficult times.
Stay at Pierre Jansen Host Mansion
Twin-bedded rooms are shared.
Each room has a washbasin.
Hosts will find a bathroom on each floor.
In the living-room you will have the opportunity to meet other people and to relax. You are also welcomed to cook some dishes in a small kitchen.
Accommodation fare (bed and board)
18€ a day. Patients who are affiliated to other mutual insurance companies are invited to present their claim form for expenses to their insurer in order to apply for a partial repayment of these expenses.
Application for admission is to be sent to the host mansion or to the Social Department. Sheets are supplied by the host mansion. Hosts should take their travel pack of toiletries.
Breakfast is prepared at the host mansion by the hosts themselves. Other meals can be taken at the Clinics’ restaurant and are included in the accommodation fare.
Phone n°: 081/42 27 30
The hospital hotel offers an interesting alternative for self-sufficient and walking patients whose condition requires continuous treatment.
Since 1990, the Clinics provide patients with pleasant accommodation in a quiet, restful environment while allowing them to receive medical examination and care at the nearby hospital. Thanks to this new facility, non-resident patients avoid commuting frequently.
Situated in the Clinics’ park, the hotel has single rooms fully equipped with a terrace, a washbasin, a phone, a television, a fridge and a desk.
Bathrooms and showers are specially designed for the patient’s comfort. Extra-beds are available for relatives wishing to stay for the night nearby the patient.
People coming along with children can leave them to be looked after in the crèche or day nursery.
Meals are taken in the Clinics’ restaurant with the possibility of following the diet on prescription.
Accommodation expenses – meals included – are 18€ per person per night.
- To be admitted you need a prescription from a Clinics’ doctor.
- We advise the patient to bring his medicines along.
- Sheets are provided by the hotel, but travel packs of toiletries are not.
- The hotel is open every day and admission occurs preferably before 4:00 p.m.
- The day he arrives, the patient is to take contact with the Reception of the Clinics.
For any information regarding the hospital hotel, call the Reception of the Clinics at +32 (0) 81 42 21 11
Situated in floor -1, the Clinics’ self-service restaurant “Mont-Resto” is open to staff for breakfast from 7:00 a.m. onwards (8:00 a.m. during the weekend). Lunch takes place from 11:30 a.m. to 2:00 p.m. during the week and from 12:00 a.m. to 2:00 p.m. during the weekend.
Varied meals are offered, from a choice of cold dish to two warm meals, as well as cheese dish. Soup and dessert are included in the price. Plats du jour are served up from 5:30 to 7:30 p.m. (5:45 to 7:00 p.m. during the weekend) for staff on duty. Should no coffee break be planned during your duty, you can go and have one in the afternoon in the self-service restaurant, where two fresh water fountains work free all day long. The restaurant is a non-smoking area.
The hospitalised patient can get access to the restaurant from 10:00 to 11:00 a.m. and from 2:30 to 5:30 p.m.
The chalet is situated in the entrance of the Clinics near the tennis courts and gives the staff the opportunity to have a bite in a sporty setting from 11:30 a.m. to 2:00 p.m. They are offered a varied choice of baguettes, vegetables and soups.
Changing-rooms with showers are accessible nearby the sports grounds all day long.
There is also a non-smoking lounge with television and soft drinks-vending machines in the chalet. If you wish to smoke, you can go on the outdoor terrace equipped with garden tables and chairs.
There is no snacks open during the weekend at the chalet.
A boutique is run by volunteers next to the Reception.
You will find toiletries, stationery, confectionery, presents, magazines, newspapers as well as flowers.
It is open
- from Monday to Friday from 8:45 to 12:00 a.m. and from 12:30 to 6:30 p.m. (with a break from 4:00 to 4:30 p.m.),
- on Saturdays from 8:45 to 12:00 a.m. and from 12:30 to 6:30 p.m.,
- on Sundays and official holidays from 2:00 to 6:30 p.m.
Classics or comic strips, thrillers and detective novels, fantasy or children’s stories, etc...
More than 12,000 books including 4,000 comic strips are waiting for you in the library (3rd floor). If you borrow books, you can bring them back by simply coming to the library or by putting them into one of the boxes provided in the corridors.
The library is open on Mondays, Wednesdays and Thursdays from 9:00 to 12:00 a.m. and from 1:00 to 5:00 p.m. as well as on Tuesdays and Fridays from 9:00 a.m. to 4:30 p.m. A member of the library staff comes along in all patients’ rooms on Tuesdays and Fridays between 1:30 to 4:00 p.m.
You can use a computer with Internet access at the Clinics’ Central Reception. Only patients will be authorised to use it. It is possible to book it for an hour whenever you want simply by putting your name down on a list to be found at the Reception.
This page is dedicated to greetings cards. You can send cards to patients of the UCL University Clinics of Mont-Godinne.
How to do so? As easy as ABC. You first have to choose a card among the range suggested below. Then enter some information as well as your message. That’s it!
Do not forget to type in the patient’s name and room number.
For patients in intensive care or Emergency Departments, type “000” as room number.
To select a “card”, click on. (In French)
Visiting hours in all departments (except Intensive Care)
Everyday from 2:00 to 8:00 p.m.
If you want to ask nursing staff for news, please phone the call centre from 8:30 to 9:15 a.m. and from 5:00 to 6:30 p.m.
If you wish to phone the patient without going through the Reception, dial +32 (0) 81 424 + room number. For example, if a patient is in room 254 and you want to call him, dial +32 (0) 81 424 254
Visiting hours in the Paediatrics Department
Children under 14 years will only be admitted if the doctor or the nurse in charge gives his consent.
Visiting hours in the Intensive Care Department
- Everyday from 2:30 to 3:15 p.m. and from 6:30 to 7:30 p.m. or in accordance to the doctor’s advice.
- Two persons per visiting period are admitted in the patient’s room. It is not possible to change names on the visiting lists. Generally speaking, children are no to come along.
In this department, your family or relatives can phone at any time day and night.
To get some news from the nursing staff, please phone the call centre at the appropriate Intensive Care Unit
- Intensive Care A: +32 (0) 81 42 49 10
- Intensive Care B: +32 (0) 81 42 49 20
- Intensive Care D: +32 (0) 81 42 49 40
Good to know
• young visitors can enjoy the “Halte-garderie” nursery situated nearby the crèche at the Clinics’ entrance. Children from 0 to 12 years are welcomed for a reasonable price. Information at 081/42 28 30,
• mobile phones are forbidden everywhere in the different Clinics as they can prove to cause damage to some machines,
• cut flowers are allowed in rooms, however, in the Haematology Department, all sorts of flowers are strictly forbidden for hygienic reason,
• Visitors should not drink alcohol in the rooms and should not smoke either.
As you arrive, please take contact with the Clinics’ Central Reception. A hostess will guide you to the Admission Department nearby the Reception.
You will be ask to settle a down payment, which is to be renewed every 7 days.
Do not forget your identity papers and your SIS card (mutual insurance card).
Documents from any other organism reimbursing your hospital costs
• “réquisitoire” –i.e. a mode of payment allowing the beneficiary to receive free medical care – from CPAS (Centre public d’action sociale, governmental social aid organisation) if you are a member
• in the event of an accident at work, every document relating to it and the full address of your employer.
Extra documents (optional)
• a document or card from an extra-insurance company;
• a document from the I.N.I.G. (Institution national des invalides de guerre, a national war-disabled veterans association)
• a document from the F.M.P. (Fonds des maladies professionnelles, a governmental professional disease fund),
• a claim for transport expenses.
Medical certificate or doctor’s letter proving your need to be hospitalised.
Examination results relating to your hospitalisation (X-rays, blood tests, etc.).
Blood group and vaccination cards.
Notice: If it is possible, please inform your employer or unemployment agency on your hospitalisation by sending them a medical certificate.
You are also to send a form proving your incapacity for work to your mutual insurance company – you will get this document from your insurer.
Some useful information and advice to prepare for your stay.
Medicines: If you regularly take medicines home, take a sufficient amount of them for the FIRST THREE DAYS of your stay. It gives us time to get some supplies in case we would have none in stock. You will be given your medicines back at the end of your hospitalisation.
Suitcase: clothes and usual objects:
• underwear’s (bra’s, shorts, socks, stockings, etc.),
• pyjama’s or night dress,
• sports or large outfit,
• easily put on slippers,
• washing gloves, sponge towels, handkerchiefs,
• soap, comb, brush, shampoo, toothbrush and toothpaste,
• cotton-sticks, sanitary pad,
• perfume, vanity case,
• shaving products,
• a little box for your removable denture and its cleaning product,
• glasses, hearing aid.
Drinks: On each floor you will find a water and soft drinks-vending machine. However, patients should take some water bottles in their suitcase to drink up at first when they are not able to walk around yet.
Do not forget to take some entertainment as well. Your stay can be an opportunity for you to do what you like and to discover new talents of yours. Activities such as craft and hobbies workshop, library or free computing lessons are organised on the 4th floor A.
ATTENTION. Do not come with a large amount of money, valuable belongings or jewels. Neither should you bring a television set, mobile phone, or electric appliances, except for toiletry appliances (razor, hairdryer, etc.). Alcoholic drinks are not allowed in rooms.
Any question or difficulty? Please call the Social Department at +32 (0) 81 42 27 11.
The Clinics are not to be hold responsible should any of your personal belongings get damaged, lost or stolen.